Shipping policy

Shipping Policy

Last Updated: August 9, 2026

Thank you for shopping with Hiemax Shop. We are committed to processing and delivering your orders safely and efficiently.

1. Order Processing

  • Orders are normally processed within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During busy periods, promotions, or holidays, processing may take slightly longer.

2. Delivery Time

Estimated delivery times may vary depending on your location:

  • UAE Orders: 2–5 business days

  • International Orders: 7–21 business days, where available

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, customs procedures, or other circumstances beyond our control.

3. Shipping Charges

Shipping fees, if applicable, will be displayed during checkout before you complete your purchase.

Any free delivery promotions will be clearly displayed on our website and will be subject to the applicable promotion terms.

4. Order Tracking

When tracking information is available, we will provide it after your order has been dispatched.

You can use the tracking information provided by the courier to monitor your shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including:

  • Full name

  • Phone number

  • Complete delivery address

  • Apartment, building, or unit details where applicable

Hiemax Shop is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delivery Delays

Although we work with reliable delivery partners, delays may occasionally occur.

If your order is significantly delayed, please contact us so we can assist you in checking the shipment status with the delivery provider.

7. Damaged Packages

If your package arrives damaged, please:

  1. Take clear photographs of the package and product.

  2. Keep the original packaging.

  3. Contact us within 48 hours of delivery.

We will review the issue and provide an appropriate resolution according to our Return and Refund Policy.

8. Failed Delivery

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the order, or repeated failed delivery attempts, additional delivery charges may apply for reshipping.

9. Customs and Import Fees

For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

These charges are outside the control of Hiemax Shop.

10. Contact Us

For questions regarding shipping or your order, please contact us:

Hiemax Shop
Email: hiemaxshop@gmail.com
Phone: +971 50 869 1473

We appreciate your trust in Hiemax Shop and will do our best to ensure your order reaches you safely and on time.