Privacy policy

Privacy Policy

Last Updated: August 9, 2026

At Hiemax Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

When you use our website or place an order, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and purchase information

  • Payment information

  • Device and browsing information

  • IP address and cookies

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm and communicate about your purchases

  • Provide customer support

  • Process payments securely

  • Improve our website and services

  • Prevent fraud and unauthorized activity

  • Send promotional communications when you have provided consent

  • Comply with applicable legal requirements

3. Payment Information

Payments are processed through secure third-party payment providers. Hiemax Shop does not intentionally store your complete payment card details on our servers.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and provide relevant content or advertising.

You can manage or disable cookies through your browser settings.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, including:

  • Payment processors

  • Shipping and delivery companies

  • Website hosting and technology providers

  • Analytics and marketing providers

  • Government or legal authorities when required by law

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw consent for certain uses of your information

  • Request information about how your data is processed

To make a privacy-related request, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. Hiemax Shop is not responsible for the privacy practices or content of those third-party websites.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Hiemax Shop
Email: hiemaxshop@gmail.com
Phone: +971 50 869 1473

We are committed to protecting your privacy and providing you with a safe and reliable shopping experience.